|Can I load Windows 10 onto my Notebook|
Aug 11, 2015
Yes...Windows 10 has been fully tested and approved for this notebook. You must have...
1. EC version MUST be updated to 1.05.01
2. Bios version MUST be updated to 1.05.01
3. Please use the drivers located on our website:
Neptune 4W Driver Link
|How do I remove the Back-lit Keyboard from my Eurocom Neptune 4W / Sager NP8278|
Jun 15, 2015
To learn how to remove the Back-lit Keyboard from your Eurocom Neptune 4 / Sager NP8278 Notebook please download the attached .PDF document.
|How do I remove the Keyboard from my EurocomRacer 4W ?|
Jun 05, 2015
To learn how to remove the keyboard from your Eurocom Racer 4W simply download the attached .pdf file
|The Two Finger Scroll Gesture Is not working on my Windows 10 Laptop|
Oct 01, 2021
I am trying to use Two Fingered Scroll on my Laptop at is running Windows 10. How do I fix this?
Here is a link that will allow you to check your settings to ensure the gesture called Two Fingers Scrolling is enabled in Windows 10.
|Are there any restriction when I load Linux/Ubuntu on my notebook??|
Apr 03, 2017
All our system have been tested with Linux/Ubuntu and they do work properly. Until recently the only known restriction is you could not use a Killer WLAN with Linux/Ubuntu. Recent releases of Linux has resolved this issue.
|Can I disable G-Sync temporarily on my Eurocom Notebook?|
Jun 15, 2017
If your notebook is configured with G-Sync you may encounter some older video games that do not support G-Sync. To play these games you simply temporarily disable G-Sync using the following method...
1. Right click anywhere on the Desktop
2. Open the NVidia Control Panel
3. On the left side of the screen select - Setup G-Sync
4. De-select Enable G-Sync
|Can I put Linux on my Eurocom Notebook??|
Aug 12, 2015
Yes...You sure can. There are two conditions however...
1) You must have an Intel Wireless card
Realtek and Killer wireless cards ARE NOT supported in Linux. Please ensure you have an Intel Wireless Card in your notebook
2) You cannot be using RAID
Linux cannot support RAID in a Eurocom Notebook. If you must use RAID then you must use a Windows operating system.
If you are interested, when you purchase a new Eurocom Notebook you can request we install a Linux OS for you. We can install Ubuntu 14.04 LTS and the cost is $75.00
|Can I upgrade my system to use NVidia G-Sync?|
Jun 11, 2015
Unfortunately No. In order for a notebook to use NVidia G-Sync it must come from the factory with G-Sync enabled. Part of the requirements are as following...
1) Supported GPU
2) Supported LCD Panel
3) NVidia GPU Driver R352.06 or above
4) Eurocom G-BIOS
What is G-Sync?
G-Sync is a proprietary adaptive sync technology created by NVidia to eliminate screen tearing and the need for software deterrents such as Vsync. G-Sync eliminates screen tearing by forcing a video display to adapt to the frame rate of the outputting device rather than the other way around, which could traditionally be refreshed halfway through the process of a frame being output by the device, resulting in two frames being shown at once. In order for a device to use G-Sync, it must contain a proprietary G-Sync module sold by NVidia.
|Can I use an M.2 Drive as my primary hard drive or do I need a standard Hard drive installed?|
Jan 14, 2016
If your notebook is equipped with an M.2 Hard Drive you can use it alone and as the primary drive in your notebook. There are no restriction on how it can be used.
|How do I activate the TPM Module in my Eurocom notebook|
Jun 05, 2015
To learn how to activate the TPM module in your Eurocom Notebook please download the attached .PDF document.
|How do I flash my Notebook with a new BIOS?|
Aug 13, 2015
In order to get some of new GPUs working in your system you may require to update the BIOS. Please contact our Support Team using this Support Request Form
|How do I turn off the Driver Auto Updates for Windows 10? They keep updating drivers I do not want updated|
Jun 15, 2017
Occasionally Microsoft will use their Auto Update feature in Windows 10 and will send out new drivers to your notebook. Generally this is fine however sometimes you do not want drivers such as your Video Card drivers updated as the newest drivers will not work properly in your notebook. To turn off these driver updates please follow this easy procedure...
1. Click Start, right-click Computer, and then click Properties.
2. In the Tasks list, click Advanced System Settings.
3. On the System Properties dialog box, click the Hardware tab, and then click Windows Update Driver Settings.
4. Select Never check for drivers when I connect a device.
5. Click OK twice, and then close the System dialog box.
|I am getting a black screen during Windows 10 Pro x64 installation. What should I do?|
Jan 16, 2016
Please verify that your UEFI is enabled in the BIOS. This is required for the install to work!
|Is it possible to turn the system fans on Full Speed to ensure my notebook remains cool?|
Jun 15, 2017
During normal use the fans will increase speed on their own as heat builds however, many users like to prevent the temps in their notebook from building so they toggle the fans to full speed before stressing the notebook.
If you are just sitting down to intense gaming or starting some heavy workload on your notebook and you want to turn your fans on full speed to keep things nice and cool, simply use the keystroke FN-1 and this will toggle the fans to full speed. Toggle the FN-1 again and the fans will return to their normal speed as you choose.
On the Eurocom Tornado notebook there is a Fan button on the top case that will throttle the fans to full speed and back to normal as it is pushed. This is the only model Eurocom notebook that does not use the FN-1 selection to control fan speed.
|When I try to load Killer Wireless drivers, my computer locks up.|
Aug 13, 2015
This is a driver issue. If you are having this problem please use the drivers located at the following location...
Killer Wireless Drivers
|Where do I find drivers for my new VGA card?|
Jun 05, 2015
The drivers for all Video Cards are available in our Product Showroom. On the Orange Options Menu you will see a series of links. Please choose Drivers and you will be taken to the proper drivers for your notebook.
|Will my new notebook with a 10 series video card function in Linux?|
Oct 20, 2016
Yes it sure will. New drivers have been released that have resolved past problems. The only restriction is that RAID will not work with Linux OS on Eurocom Notebooks