Can I install a GTX 970m or GTX 980m Video Card into my Alienware M18x R2?
Jun 01, 2015
Yes you can but...You MUST be running Windows 8 or 8.1
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How do I reset the CMOS Battery on my P870DM3
Jan 25, 2017
A technician while providing support may ask you to reset your CMOS Battery. Occasionally the CMOS Battery is not holding configuration settings or the settings generally maintained using power from the CMOS Battery are corrupted.
Fortunately resetting your CMOS Battery is very easy and no longer requires disassembling your notebook.
1) Hold down FN+D, and press the power button on
3) Continue to hold the FN+D buttons for 20 seconds
4) A blue box with information in it will appear on your screen, press enter and the system will reboot.
5) Press F2 and go to bios, set the date and time.
6) Then press F3 to load defaults, save and exit bios.
Your CMOS setting have now been re-set.
Any problems or questions about this process please speak to a Eurocom Technician
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How do I reset the CMOS Battery on my P870DM3-G?
Jan 25, 2017
A technician while providing support may ask you to reset your CMOS Battery. Occasionally the CMOS Battery is not holding configuration settings or the settings generally maintained using power from the CMOS Battery are corrupted.
Fortunately resetting your CMOS Battery is very easy and no longer requires disassembling your notebook.
1) Hold down FN+D, and press the power button on
3) Continue to hold the FN+D buttons for 20 seconds
4) A blue box with information in it will appear on your screen, press enter and the system will reboot.
5) Press F2 and go to bios, set the date and time.
6) Then press F3 to load defaults, save and exit bios.
Your CMOS setting have now been re-set.
Any problems or questions about this process please speak to a Eurocom Technician
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Are there any restriction when I load Linux/Ubuntu on my notebook??
Aug 12, 2015
All our system have been tested with Linux/Ubuntu and they do work properly. The only known restriction is you CANNOT use a Killer wireless card with Linux/Ubuntu.
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Can I load Windows 10 onto my Notebook
Aug 12, 2015
Yes...Windows 10 has been fully tested and approved for this notebook. You must have...
1. EC version MUST be updated to 1.05.01
2. Bios version MUST be updated to 1.05.01
3. Please use the drivers located on our website:
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Can I upgrade my system to use NVidia G-Sync?
Jul 31, 2015
Unfortunately No. In order for a notebook to use NVidia G-Sync it must come from the factory with G-Sync enabled. Part of the requirements are as following...
1) Supported GPU
2) Supported LCD Panel
3) NVidia GPU Driver R352.06 or above
4) Eurocom G-BIOS
What is G-Sync?
G-Sync is a proprietary adaptive sync technology created by NVidia to eliminate screen tearing and the need for software deterrents such as Vsync. G-Sync eliminates screen tearing by forcing a video display to adapt to the frame rate of the outputting device rather than the other way around, which could traditionally be refreshed halfway through the process of a frame being output by the device, resulting in two frames being shown at once. In order for a device to use G-Sync, it must contain a proprietary G-Sync module sold by NVidia.
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Can I use an M.2 Drive as my primary hard drive or do I need a standard Hard drive installed?
Dec 13, 2015
If your notebook is equipped with an M.2 Hard Drive you can use it alone and as the primary drive in your notebook. There are no restriction on how it can be used.
Thanks
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How do I find the Hardware ID in my Alienware? I need it to load the correct drivers.
Sep 01, 2016
The drivers are based on the specific Machine ID of the system.
To find your Machine ID please do the following:
1/ Go to Device Manager
2/ Select the GPU (in Windows 7 it will be listed as “Standard VGA Adapter”, in Windows 8.x or Windows 10 it will be listed as “Microsoft Display Adapter”)
3/ Double click on it and select the 3rd tab labeled Details
4/ Select the second item from the drop down menu labeled Hardware IDS
5/ The end of the second line will list the machine ID, as the last set of numbers.
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How do I inject drivers using ESXI Customizer??
Sep 01, 2016
PDF Document
How do I inject drivers using ESXI Customizer??
Here is a small tutorial on how to inject drivers using the ESXI Customizer
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How do I inject drivers using ESXI Customizer??
Jan 25, 2017
PDF Document
How do I inject drivers using ESXI Customizer??
Here is a small tutorial on how to inject drivers using the ESXI Customizer
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How do I turn off the Adaptive Screen Brightness?
Jan 26, 2016
1.Go to Control Panel > Hardware and Sound > Power Options, then click on "Change plan settings" next to your active power plan.
2.Click on "Change advanced power settings."
3.Scroll down to Display, then under Enable adaptive brightness, switch it off for both the battery and plugged in modes.
Thank You
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How do I upgrade my BIOS so I can upgrade to the new GTX 980M Video card?
Nov 06, 2015
http://downloads.eurocom.com/support/drivers/models/P370EM/EurocomBios/P370EM_X_BIOS.zip
Making a bootable USB Key:
First Download the HP Drive key Boot Utility
Second Download the win98 system files
Steps to Create Bootable USB Drive
1. Extract the Win98 system files to a directory
2. Install the HP USB Disk Storage Format Tool and run the program.
3. Select the Device and the File system from the drop down menus
4. Select Quick format
5. Select Create a Dos startup Disk
6. Select using dos system files located at: Select where you extracted the win98 system files to
7. Click start and follow directions
8. Extract the bios file to a folder called bios on the USB drive
To Flash the Bios
19.Make sure AC Adapter is plugged in.
20.Press F7 for the boot menu, boot from usb drive
21.Change directory to bios (CD bios)
22.Run step1.exe in DOS mode, and it will auto restart.
23.Press F7 for the boot menu and select usb drive
24.Change directory to bios (cd bios)
25.Run step2.Bat this process may take few minutes.
26.After flash is finished, please turn off the system.
27.Replug AC Adapter one times.
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How to Disable the Digital Signature Enforcement of Windows 8x ?
May 20, 2015
PDF Document
Enter in Advanced Options menu in Windows 8.x:
1. Press "Windows" + “R” keys to load the Run dialog box.
2. Type “shutdown /r /o” and press Enter.
3. Windows informs you that you are about to be signed off. Press “Close”.
4. When Windows restarts, press “Troubleshoot” .
5. In the “Troubleshoot options” screen, choose “Advanced options”.
6. In the “Advanced Options” window, choose “Startup Settings”.
7. In “Startup Settings” screen, click “Restart”.
8. After restart in “Startup Settings” windows, press the “F7” (or the “7”) key on your keyboard to “Disable driver signature enforcement”.
Your computer will restart again.
9. After the restart, proceed to install your unsigned driver. During the installation procedure, Windows will inform you that can’t verify the publisher of this driver software. At this point, ignore the warning message and choose “Install this driver software anyway” to complete the installation.
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How to Find your GPU Hardware ID?
May 26, 2015
PDF Document
1/ Go to Device Manager
2/ Select the GPU (in Windows 7 it will be listed as “Standard VGA Adapter”, in Windows 8.x/10 it will be listed as “Microsoft Display Adapter”)
3/ Double click on it and select the 3rd tab labeled Details
4/ Select the second item from the drop down menu labeled Hardware IDS
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I am getting a black screen during Windows 10 Pro x64 installation. What should I do?
Jan 26, 2016
Please verify that your UEFI is enabled in the BIOS. This is required for the install to work!
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I would like to upgrade my notebooks BIOS to the latest version. How do I do this?
Jan 26, 2017
In order to get the most recent BIOS for your notebook and to have help with the upgrade to this BIOS, please fill in a support request and one of our techs will contact you and give you a hand.
Support Request Form
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I'm getting Windows 10 Activation errors saying the licence has been used too many times
Oct 11, 2016
I’m getting a Windows 10 activation error saying that the license key has been used too many times. Any suggestions?
1. On the bottom of your system there will be a small colourful rectangular sticker that says “Windows 10 Pro for OEM software” I would suggest taking a picture of it with your phone or digital camera.
2. After you have a picture of it, from the standard windows desktop, Right click on the start button, now referred to as the flag, and select system.
3. On the left hand side you will see “activate windows”
4. Click on it and then select “change product key”
5. Type in the product key that you just took a picture of (be careful 8’s and B’s look very similar)
6. Then press next and you should activate without issue.
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I'm using Windows 7 and my TPM 2.0 Module does not work
Apr 15, 2016
PDF Document
I have a system with a TPM 2.0 module running Windows 7. For some reason my TPM Module will not function. What is the problem?
In order for TPM 2.0 to function in Windows 7, your system must be in UEFI mode when you install Windows 7. If it is not, TPM 2.0 cannot function. Once you have put your system in UEFI mode and have installed Windows 7 please look at the following attachment to see how to activate your TPM 2.0 module.
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My Backlight Brightness control in my Clevo P50WM has stopped responding...How do I fix this?
Feb 01, 2016
1) Open regedit and go to the "HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class" key.
2) Find the sub-key corresponding to the NVIDIA graphics adapter. I did this by going to Find in the Edit menu and searching for "nvidia".
3) Add a new DWORD called "EnableBrightnessControl" and set the value to 1.
4) Reboot and the brightness keys should work again.
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My WebCam is not working. I installed the drivers but nothing???
Jan 26, 2016
You must power on the Web Cam by hitting Fn/F10. Once powered on, it should work
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My Wireless Networking is not working. I installed the drivers but is see nothing???
Jan 26, 2016
You must power on the Wireless card by selecting Fn/F9. The wireless signal strength will then appear in the bottom right corner near the time.
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What AC Adapter do I need for a GTX 770M? 150W or 240W?
May 19, 2015
You should get a 240W AC Adapter; 150W may not be sufficient to handle your system under full load.
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What are the Keyboard shortcuts on my Eurocom notebook.
Apr 05, 2018
On Eurocom Notebooks you can use keyboard shortcuts to turn off and on functionality for Wireless/Bluetooth/Touchpad Etc. Here is a complete list of these shortcuts...
Clevo (after EM series):
Touchpad: FN+ F1
Webcam: FN+F10
Wifi/BT: FN+F11
Volume UP: FN+ F6
Volume Down: FN+ F5
MUTE: FN+F3
Brightness UP: FN+ F9
Brightness DOWN: FN+ F8
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What is GPU Performance Scaling?
Aug 13, 2015
If you look in the Advanced BIOS in your notebook you will see a setting for GPU Performance Scaling - Disable or Enable
This will change the performance of your GPU. Please follow this link to get more information on what this is and what it can do.
GPU Performance Scaling
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Where are the RAM slots located on my Notebook? I would like to add more RAM
Sep 01, 2016
The RAM slots for this notebook are located in the following positions. Slot 1 and 2 are located under the Keyboard. To access them you will need to remove the keyboard and install the RAM stick. Slots 3 and 4 are under the bottom access hatch. You will need to remove the Bottom case to get access.
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Where do I find drivers for my new VGA card?
Jun 15, 2015
The drivers for all Video Cards are available in our Product Showroom. On the Orange Options Menu you will see a series of links. Please choose Drivers and you will be taken to the proper drivers for your notebook.
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Who do I contact to get some help with my Alienware Notebook upgrades?
May 30, 2015
If you have any questions or would like some assistance with your upgrade, please fill in this Support Request Form and our Support team would be happy to assist you!
Support Request Form
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Will my new notebook with a 10 series video card function in Linux?
Oct 20, 2016
Not at this time. Currently there are no Linux video drives for the new NVidia 10 Series cards (GTX 1060, GTX 1070 and GTX 1080). This is just a temporary problem as drivers will eventually come.
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